yesbd Privacy Policy — How We Handle Your Data

Introduction

This Privacy Policy ("Policy") describes how yesbd ("we", "us", "our") collects, processes, stores, and protects personal information about users ("you", "your") of the yesbd website and platform ("the Platform"). It applies to all visitors, registered players, and anyone who interacts with the Platform in any capacity, including through our mobile interface, payment systems, and customer support channels.

By accessing or using the yesbd platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the Platform immediately.

Your Data at a Glance

The following cards summarise the main categories of personal data we handle and the protections we apply. The full detail for each category is provided in the numbered sections below.

1Information We Collect

yesbd collects personal information in three main ways: information you provide directly when using the platform, information we collect automatically as you browse and interact with our services, and information we receive from third-party partners who assist in delivering platform features.

Information You Provide Directly

• Registration data: your full legal name, date of birth, mobile phone number, and chosen account credentials (username and password).
• KYC / identity verification documents: where requested, a copy of your national ID card (NID) or other government-issued identification, submitted to verify your identity and confirm you meet the 21+ age requirement.
• Financial transaction data: deposit and withdrawal requests, including payment method details (for example, the mobile wallet number used with bKash, Nagad or Rocket) and the amounts and dates of transactions.
• Communications: any messages, complaints, or feedback you submit to our customer support team, including support ticket contents and associated correspondence.

Information Collected Automatically

• Technical data: IP address, browser type and version, device type, operating system, screen resolution, and approximate geographic location (at city level, not street level).
• Usage data: pages and sections of the platform you visit, how long you spend on each page, the sequence in which you navigate, features you interact with, and any errors or crashes you encounter.
• Cookies and similar tracking technologies: session identifiers, preference cookies, and analytics tokens. See Section 6 for full details on our use of cookies.

Information from Third Parties

• Payment processor confirmations: transaction status updates and fraud risk signals from payment partners including bKash, Nagad, Rocket, Visa, and Mastercard.
• Identity verification partners: confirmation results from third-party KYC services used to verify identity documents submitted during account verification.
• Game providers: game session data and outcomes from licensed game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming), which is used to calculate account balances and settle bets accurately.

2How We Use Your Information

yesbd uses personal information only for purposes that are necessary, proportionate, and directly related to the delivery of platform services and the fulfilment of our legal and regulatory obligations. Specifically, we use your personal data to:

• Create, manage, and maintain your player account, including processing deposits and withdrawals and maintaining accurate account balances.
• Verify your identity and confirm that you meet all eligibility requirements, including the minimum age requirement of 21 years, as required under our responsible gaming obligations.
• Process and settle bets, wagers, and casino game rounds, and credit winnings to your account in accordance with the applicable game and betting rules.
• Detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other conduct prohibited under our Terms and Conditions.
• Provide customer support, respond to your enquiries, and manage any disputes or complaints you raise with us.
• Send you service-related communications such as account notifications, security alerts, and updates to our policies. We do not send unsolicited marketing messages without your explicit consent.

3Legal Basis for Processing

yesbd processes personal data on the basis of one or more of the following legal grounds:

• Contractual necessity: processing is required to perform the contract between you and yesbd — for example, to process your deposit, settle a bet, or manage your account.
• Legal obligation: processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, KYC obligations, and responsible gaming rules.
• Legitimate interests: processing is carried out for purposes of fraud prevention, platform security, and improving our services, where those interests are not overridden by your privacy rights.
• Consent: where we rely on your consent (for example, to send you promotional messages), you may withdraw that consent at any time by contacting our support team, without affecting the lawfulness of any processing carried out before withdrawal.

4Sharing Your Information

yesbd does not sell your personal data. We share personal information with third parties only in the following circumstances, and only to the minimum extent necessary:

• Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard): to facilitate the processing of deposits and withdrawals on your behalf. These providers receive only the transaction data necessary to complete the payment.
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming): to operate game sessions on the platform. Game providers receive session identifiers and bet amounts required to run and settle game rounds, but do not receive your full identity or financial profile.
• KYC and identity verification service providers: to verify the authenticity of identity documents you submit. These providers are contractually bound to process your data only for the purpose of identity verification and not for any other purpose.
• Law enforcement and regulatory authorities: where we are required by law, court order, or regulatory directive to disclose personal data. In such cases yesbd will disclose only the minimum information required and, where legally permissible, will notify you of such disclosure.

All third-party service providers who handle personal data on behalf of yesbd are required to enter into data processing agreements that impose obligations equivalent to those yesbd itself is subject to, and to implement appropriate technical and organisational security measures.

5Payment Data and Financial Information

yesbd processes financial transaction data as part of the normal operation of the platform. This includes records of deposits and withdrawals, the payment method identifiers associated with each transaction (such as a bKash mobile number or the last four digits of a card), and the amounts and timestamps of all transactions. This data is retained for the periods described in Section 7 and is used exclusively for account management, fraud prevention, and regulatory compliance purposes.

yesbd does not store full payment card numbers, CVV codes, or full bank account numbers on its own systems. Where card payments are facilitated, card data is processed and held exclusively by our PCI-DSS compliant payment partners. yesbd retains only transaction references and masked identifiers.

6Cookies and Tracking Technologies

yesbd uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognise returning users, maintain session state, and gather analytics data. We use the following categories of cookies:

• Strictly necessary cookies: essential for the platform to function correctly. These include session authentication tokens and security cookies. They cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to understand how users navigate the platform, which pages are most visited, and where users encounter difficulties. This data is aggregated and does not identify individual users.
• Preference cookies: used to remember your account settings and platform preferences such as language selection and display options, so you do not need to reset them each time you visit.

You can control cookie settings through your device's browser preferences. Disabling certain cookies may affect the functionality of the platform. Strictly necessary cookies cannot be switched off as they are essential to platform security and session management.

7Data Retention

yesbd retains personal data for as long as your account remains active and for a reasonable period thereafter, or for as long as is required by applicable law. The following general retention periods apply: account and identity data is retained for the duration of your account plus a minimum of five years following account closure, in order to meet anti-money laundering record-keeping requirements. Transaction records are retained for a minimum of five years from the date of each transaction. Support correspondence is retained for three years from the date of the last interaction.

When personal data is no longer required for any of the purposes described in this Policy and no legal retention obligation applies, yesbd will securely delete or anonymise that data in a manner that prevents its reconstruction or re-identification.

8Data Security

yesbd takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include: 256-bit SSL/TLS encryption for all data transmitted between your device and our servers; password hashing using industry-standard algorithms so that plain-text passwords are never stored; role-based access controls that restrict access to personal data to authorised personnel only; regular security assessments and penetration testing of platform infrastructure; and secure, access-controlled data storage environments.

While yesbd employs industry best practices to protect your data, no security system is entirely impenetrable. In the event of a data breach that poses a risk to your rights and freedoms, yesbd will notify affected users promptly and take all reasonable steps to mitigate the impact of the breach.

9Your Data Rights

yesbd respects your right to control your personal data. Subject to applicable law and the verification of your identity, you may exercise the following rights at any time by contacting our support team:

• Right of Access You have the right to request a copy of the personal data yesbd holds about you and to receive information about how it is being used.
• Right to Rectification You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may also update certain account details directly through your account settings.
• Right to Erasure You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for retention applies. Note that certain data must be retained to meet our legal obligations and cannot be deleted on request.
• Right to Restriction You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Object You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis for that processing, including for direct marketing purposes.

To exercise any of the above rights, please contact the yesbd support team with your full name, account username, and a description of your request. We aim to respond to all valid data rights requests within 30 days. Identity verification may be required before we can action your request.

10Children's Privacy

The yesbd platform is strictly for adults aged 21 and above. yesbd does not knowingly collect or process personal data from persons under the age of 21. If we become aware that an account has been registered by or on behalf of a person under 21 years of age, we will immediately suspend that account, void any associated transactions, and securely delete the personal data associated with it. If you believe a person under 21 is using or has registered for the platform, please notify our support team immediately.

11Third-Party Links and Services

The yesbd platform may contain references to third-party game providers and payment processors whose services are integrated into the platform. While yesbd takes care in selecting reputable partners, we have no control over the privacy practices of third-party providers once data is passed to them under the data processing agreements described in Section 4. yesbd is not responsible for the privacy policies or data handling practices of any third-party provider. Players are encouraged to review the privacy policies of any third-party service they interact with directly.

12Changes to This Privacy Policy

yesbd reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Where changes are material — meaning they significantly alter how we collect, use, or share your personal data — we will take reasonable steps to notify registered users, which may include an in-platform notification displayed upon your next login.

Your continued use of the yesbd platform following any update to this Policy constitutes your acceptance of the revised terms. If you do not accept the updated Policy, please discontinue use of the platform and contact our support team to request account closure.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way yesbd handles your personal data, please contact our support team. We are committed to resolving all privacy-related enquiries promptly and transparently. Our target response time is within 24 hours (Bangladesh Standard Time, UTC+6).

Email: [email protected]